Terms & Conditions
The Shopfitting Shop Limited is now a trademarked brand and sells all of its goods under the brand name:
The Shopfitting Shop®
All orders placed with The Shopfitting Shop Limited are accepted with the understanding that the customer / purchaser has read and understood our terms and conditions of sale which are highlighted below. By accepting our terms and conditions you are entering into a binding contract which may only be cancelled by written agreement. The word “Company” within the following terms and conditions refers to The Shopfitting Shop Limited and the words “our website” refers to www.theshopfittingshop.co.uk
The Shopfitting Shop Limited is a Business to Business Seller also known as B2B. We are exempt from the standard Distance selling regulations act. We comply with the Electronic Commerce (EC DIRECTIVE) Regulations 2002. Which states we operate under our own business terms & conditions regarding returns, refunds, credits, damages & shortages.
1.1 All prices advertised on our website are shown in British Pounds (£). The amount of items ordered will affect the total value of any order. The company reserves the right to change prices without notice and to charge the customer / purchaser the price change at date of invoice. All prices advertised on our website are shown exclusive of VAT. The current rate of VAT is 20%. This will be added to your invoice at the end of the transaction. All values will be clearly shown at all stages of the transaction.
1.2 Our website prices may vary from in store or catalogue prices. Online prices are exclusive to online purchases. The lower price only applies to products bought through the online facility.
2.1 We welcome all forms of payment. Online sales must be paid for by debit / credit card prior to despatch. We accept VISA, MASTERCARD, SWITCH, MAESTRO, SOLO, ELECTRON. We do not accept cards by American Express.
All goods remain the Property of "The Shopfitting Shop Limited" until paid for in full. Title of goods belongs to "The Shopfitting Shop Limited" until paid for in full. Drawings, Artwork, Photographs and Designs are copyrighted and belong to "The Shopfitting Shop Limited", special manufacture of goods or bespoke items must be paid for in advance. Failure to pay in full for any equipment supplied by The Shopfitting Shop Limited will result in legal action.
The Shopfitting Shop Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Shopfitting Shop Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
4.1 All deliveries are made using reputable courier services. The Company reserves the right to change without notice to the customer / purchaser the courier company it chooses to use.
4.2 Whist every effort is made to ensure safe delivery of goods within a reasonable period of time the company shall not be held responsible for late delivery of goods beyond its control. In no case shall a delay / late delivery be grounds for not accepting the goods or for terminating the contract of sale. Once orders have left the building then the customer is bound to our terms and conditions of sale and the contract entered into.
4.3 The company will hold no responsibility for consequences, financial or otherwise for delays in deliveries or failure by the customer to receive the goods at the required delivery address.
4.4 All deliveries will be made between the hours of 8.30am and 6.00pm and during the days of Monday – Friday. No deliveries will be made at the weekend or on Bank Holidays.
4.5 All orders despatched with our couriers will require a signature on delivery.
If the goods are delivered but the packaging appears to be in poor condition or clearly damaged then the goods must be clearly signed for as “ DAMAGED”, unless this is done the Company will accept no responsibility for claims of damaged or faulty items.
4.6 Please have your order delivered to a sensible address. Do not have your order sent to a home address if everyone at the household is at work all day. It is very difficult to arrange re deliveries without incurring huge fees from the courier companies for returning unnecessarily to home addresses.
4.7 VERY IMPORTANT – In the event of goods being returned to the Company because of failure by the customer to receive the goods at the chosen delivery address then the customer will be liable for all costs incurred by the company for returning the goods back to its original point. No redelivery will be made until the customer has paid for a second delivery and reimbursed the Company for the cost of returning the goods back to its warehouse. In most cases a delivery will be attempted more than once before the courier company returns the goods to sender. We have no control over this service and costs for returning to sender will vary depending on product size and destination. A minimum charge of £18.50 + VAT applies for the return to sender service plus your original charge to resend the goods to you. It is therefore the customer / purchaser’s responsibility to have the product delivered to an address where you know it can be accepted.
5 SHORTAGES & DAMAGES
5.1 Any shortages or damages must be reported in writing to the Company within 48 hours of receiving the order. We will accept this in the form of a letter (sent recorded delivery), fax or email. We will not accept claims for shortages and damages if the customer fails to open, check and inspect the goods within the 48 hour period for claims.
5.2 We will not entertain any claims after 3 days of receiving your delivery as items could have been damaged or gone missing whilst in the customer’s storage / possession.
5.3 All claims for damaged goods must be supported by photographic evidence. The Company is unable to resend any replacement goods without viewing suitable evidence to support the customers / purchasers claim.
RETURNS & REFUNDS
6.1 Should you need to return any items to us the please contact us first on 01477 534 273
6.2 The Shopfitting Shop is happy to refund any item that is not required as long as the goods are returned in the original packaging and fit for resale within 7 days of you receiving the goods.
W We DO NOT refund your original postage costs as that has already been paid to the carrier for their service.
6.3 The Shopfitting Shop Limited is not responsible for costs incurred when returning unwanted items to our warehouse and we do not offer a collection service. Should you not require the items you purchased then please return them to the following address. The Shopfitting Shop, Units 4a & 4b Holmes Chapel Business Park, Manor Lane, Holmes Chapel, CW4 8AF.
Refun Refunds will be processed on safe return of the goods in their original condition and packaging.
6.4 We will not process any refunds if the returned goods have arrived damaged, soiled or in poor condition. It is the customer’s responsibility to make sure the product is securely packaged for transport.